Excel Lasers is committed to ensuring that you are totally satisfied with the goods and services that we supply. If you have any suggestions, comments or complaints please email us using the link on the Contact Us page.
Excel Lasers Limited does not store credit card details nor do we share customer details with any third parties.
Ex-stock items will be shipped within two working days and shipped by UPS or FedEx carrier. If your requirement is urgent please contact us prior to placing your order and we will prioritise it.
If an item is listed as out of stock, please contact us for the latest delivery schedule.
If your item is not in stock for any reason, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Lasers and other capital equipment mayrequire additional time to prepare. We will contact you to explain the process and to confirm shipping details.
Refund / Cancellation Policy
If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment method.
Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
Your rights to return goods are protected under the EU Distance Selling Directive.
Confirmation of Order
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you a sales receipt. We have included this term to protect us in the case a mistake has been made in pricing or we are no longer able to supply a particular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling
Shipping charges will be added to your order automatically.
For all orders made from the EU, 20% VAT is added. If you are shopping from outside the EU the system should detect your location and adjust the tax accordingly. If you have any difficulties with this please contact us for alternative methods of completing the purchase.